Privacy Policy – VillaVote

Effective Date: 2025-06-18

Last Updated: 2025-06-18

 

Welcome to VillaVote, a travel platform that connects users with beautiful villas and hotels. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application and services.

1. Information We Collect

We collect the following types of personal data when you use our services:

Basic Personal Information: Your full name, email address, and phone number are collected during account registration. This data is essential for identification, booking communication, and secure access.

National ID (for Agents and Users): Agents and users are required to submit a government-issued ID to verify identity and comply with local real estate and fraud-prevention regulations.

Address: Your address is collected for verifying service eligibility, booking logistics, and regional agent matching.

Gender (Optional): Used only to personalize your experience within the app.

Birthdate: Collected to ensure users are over 18 where certain villa listings or services may have age restrictions.

Profile Photo: Helps build trust and improve user-agent communication. Visible only during relevant in-app interactions.

Booking Details: Includes check-in/out dates, guest count, payment details, and preferences, required for processing reservations.

Chat Messages: Messages exchanged through our app's chat feature are stored securely and visible only to the involved parties.

Device Data: Technical data like IP address, device type, and crash logs help us improve the app and troubleshoot issues.

Additional Agent Information: If you register as an Agent, we collect the following additional information for verification and compliance purposes:

• Government Certificate
• Guarantee Certificate
• Business Registration Document
• Hotel ID (issued by the platform admin)
• Business Name

This data is used strictly for fraud prevention, business identity verification, and internal admin review before agent listings are made public. These documents are never visible to other users and are not required from general users.

2. How We Use Your Information

We use your data to:

• Create and manage your account
• Verify agent identities
• Facilitate hotel and villa bookings
• Enable in-app communication
• Match users with relevant agents and listings
• Send transactional updates and notifications
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share your data with:

• Other users (e.g., profile info in chats/bookings)
• Trusted service providers (e.g., cloud storage, payment gateways)
• Law enforcement or regulators (when required by law)
• New owners in the event of a business transfer or acquisition

4. Your Rights

You can:

• Access or update your data
• Delete your account and all associated information
• Opt out of marketing messages
• Request a copy of your personal data

To exercise your rights, contact us at support@villavote.com

5. Data Retention

We retain data as long as needed for your account or legal compliance. Upon request, we will delete your data promptly unless required otherwise by law.

6. Security Measures

We implement industry-standard encryption, access controls, and secure storage systems to protect your data.

7. Children’s Privacy

VillaVote does not knowingly collect data from children under 13. If we learn that a child has provided us with personal information, we will delete it immediately.

8. International Users

Data may be processed and stored in India or other countries. By using our app, you consent to this transfer as needed for functionality and compliance.

9. Changes to This Policy

We may occasionally update this policy. We will notify you of significant changes through the app or email.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

VillaVote Support
Email: support@villavote.com
Phone: +66614791797
Website: www.villavote.com